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  Known Issues for Xcite Products
 

We are sorry for any inconvenience that these issues may cause.  We are continuously working to eliminate all problems that users find with Xcite products. Keep your system up to date to eliminate any known issues.

Salon & Spa  [v10.1 and 10.2]

Users need to insure that the system is installed in by a system administrator account.

i/Retail  [v10.1 and 10.2]

Users need to insure that the system is installed in by a system administrator account.

Salon & Spa  [v9.1]

Salon & Spa 9.1 may have a problem with the help menu update feature when using Windows 8.  if you encounter this problem  close the program and Windows will reset the compatibly features of the update module.  Restart the program and run the update module normally or use the manual update links on the downloads page of the web site. This error should only occur on the first use of the update module.

Salon & Spa 9.1 has a problem that will lock or give an error 63 when opening the schedule screen if you have set all days open in preferences.  If you encounter this error update your system to version 9.1.21.

Error 6 when running the year end module. This occurs in version 8 and 9 of Salon & Spa up to and including version 9.1.22 and occurs if you have more than 32000 client history files.  The solution is to clean up your client files by deleting and removing records no longer needed or use the service history edit tool found in the tools menu of the client manager to remove old history files.  This error has been removed in Salon & Spa 9 version 9.1.23.

Salon & Spa  [v8.6 & 8. 7]

Salon & Spa 8.6 may have a problem with the help menu update feature when using Windows 8.  if you encounter this problem  close the program and Windows will reset the compatibly features of the update module.  Restart the program and run the update module normally or use the manual update links to update 8.7.28 on the downloads page of the web site. This error should only occur on the first use of the update module.

Salon & Spa  [v8.5]

None at this time.

Salon & Spa  [v8.1, v 8.2 and v8.3]

Error in current reports>Staff tip report

Solution: Complete update to version 8.3.28

Salon & Spa  [v8.0]

None at this time.

SalonTrac 7

None at this time.


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