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Support iconTechnical support is available 7 days a week from 8:00am to 10pm mountain time by telephone or anytime by e-mail. We prefer e-mail, ask your question in some detail and we will respond with a detailed answer.

Check the web site frequently for updates for your product.

When asking questions of support please advise of the version number of your system.  The version number can be found in the Help menu under About....

Software User Guides

The user guides are installed with the system and can answer most of your questions.  You may access the user guide from your Windows start menu or from the Help Menu > User Guide or click on one of the help icons located on many of the screens.

Using the help icons will take you to the part of the guide that provides information for where you are in the program.


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Updates and Upgrades   Free!!

Updates come out frequently during the year to deal with issues and new features noted and requested by our users.

Upgrades are released usually once per year and are to add significant new features which have taken longer to add and test.

Both updates and upgrades are free to registered users for as long as they use Xcite software in their business.

If you us the update feature in the Help Menu to frequently check for updates, download and install them when available you will always have the most up-to-date software on your system.

For the automatic update feature to work you need to have a internet connection to your system.

More about updates for Xcite Software

You may also manually download and install current updates from the Download Center.

For help with downloading and installing update files click here.
 

Importing Data from other programs

Contact support for services related to converting data from other systems into Xcite software database format.  If you wish to do it yourself there are data import tools in the program's system menu.  The specification for creating the required text (csv) files can be found here...

If you have more complex data conversion needs check out our data conversion service.

System Requirements

Xcite software can be used on PC and Mac systems. More on system requirements.

Support Center

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Support Resources

     Product Updates
     Trouble Shooting Guide
     Download Center
     Software User Guides
     Questions and Answers
      Training Center
      What's New
      Download Archives
     Importing Data
     Data Conversion
     System Requirements
     Retired Software
     POS Hardware
     Privacy Policy
     Software License

 

Compatible

Mac

 

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